1. Who you are buying from
These terms cover printed books bought directly from the Good Pie Guide bookshop. They do not cover purchases made from shops listed in our directory.
- Seller's legal name: Mudhuts Media Ltd
- Trading name: Mudhuts Media
- Email: contact@goodpieguide.co.uk
2. Books, prices and payment
The book description, edition, format, price and availability are shown on its product page. Prices and checkout payments are in pounds sterling (GBP). Applicable taxes included in the selling price and the delivery charge are shown before you pay. Your bank or payment provider may apply its own currency conversion charges if you pay from an account in another currency.
Select the book, quantity and delivery country, review the total and these terms, and continue to PayPal. Check the delivery address and other order details before authorising payment. Contact us promptly if you notice an error; an address change may not be possible after dispatch.
Payment is processed through PayPal. An unpaid or pending order is not confirmation of successful payment. We accept your order when payment is confirmed and we send the paid-order confirmation. Keep that confirmation and your order reference. If we cannot supply a paid order, we will contact you and refund any payment for the books and delivery we cannot provide.
3. Dispatch and delivery
- Normal dispatch time: 3 days
- UK delivery service and estimate: Sent via Royal Mail 1st Class
Available delivery countries and postage charges are shown in the bookshop before payment. The charge depends on your destination and the number of copies ordered. If your country is not available, contact us before ordering; we cannot accept an order for an unsupported destination.
Delivery estimates are not guaranteed arrival dates unless we expressly agree otherwise. We will deliver without undue delay and within 30 days of the contract being made, unless a different delivery period has been agreed with you, such as for a clearly identified pre-order.
If an order is delayed, missing or arrives damaged, contact us using the details above. We remain responsible for delivery until you, or a person you nominate, takes physical possession of the books, except where you independently appoint a carrier we have not offered. We will investigate delivery problems with our delivery provider. This does not limit your legal rights if delivery is late or fails.
4. International orders
Postage is only available to the UK and Ireland. If you live elsewhere, please contact us before ordering.
5. Faulty, damaged or incorrect books
Your rights for faulty, damaged, incorrectly supplied or misdescribed goods are separate from the change-of-mind cancellation rights above. The 14-day change-of-mind period does not restrict those rights.
Contact us with your order reference and a description of the problem before sending anything back. A photograph can help us investigate, but does not replace or limit your legal rights. We will explain how to proceed and provide the appropriate refund, replacement or other remedy required by law. Any refund will be made to the original payment method unless we expressly agree otherwise with you. If a return is required, we will meet reasonable return costs where we are responsible for the problem.
6. Questions and complaints
Contact contact@goodpieguide.co.uk or write to the business address above. Include your order reference where possible. We will investigate and explain the next steps. These terms do not exclude or limit your statutory consumer rights.
Last updated: October 2026